Analytics & Dashboards
Complete visibility into AI performance. Track resolution rates, CSAT, and conversation quality in real time.
Reports Overview
Get a bird's-eye view of your support operations. Track key KPIs including total conversations, resolution rates, escalation rates, and AI confidence levels across your entire workspace.
Agent Performance
Drill down into individual AI or human agent performance. Our sortable, exportable tables let you compare resolution rates and handling times to identify areas for optimization.
Conversation Quality
Don't just track volume; track quality. Inquiru automatically scores AI conversations for helpfulness and accuracy, giving you an audit trail of your support standards.
CSAT & Feedback
Capture Customer Satisfaction (CSAT) scores natively within the chat widget or email chains. Analyze feedback trends to continuously improve your Knowledge Base.