Optimove Connectivity
Bring campaign intelligence and customer segments directly into every support conversation.
US & EU Regional Support
Connect to your Optimove instance in either the US or EU region. Data stays within the region you select, which keeps your compliance posture intact while the agent enriches conversations in real time.
Campaign Awareness
The agent knows which active campaigns target the customer it is talking to. When someone asks about a promotion they received, the AI already understands the offer, its terms, and whether the customer qualifies.
Segment-Driven Responses
Optimove customer attributes and segments flow into the agent's context, so a VIP, a new depositor, and a lapsed customer each get an appropriately tailored tone and answer.
Organic Upsell Moments
Because the agent understands localized promotions, it can surface a relevant offer naturally during a support interaction instead of pushing generic marketing at the wrong time.