Freshdesk Integration
Automate ticket resolution and group assignments natively in Freshdesk.
Ticket Automation
Read incoming email tickets, draft AI responses, and automatically reply or add private notes before a human agent even opens the ticket.
Group Assignment
Train your AI to understand complex triage logic and automatically route tickets to specific Freshdesk Groups based on language or intent.
Automation Rules & Webhooks
The integration plugs into Freshdesk's own Automation Rules engine over webhooks, so you decide exactly which tickets reach the AI: by channel, by tag, by requester type, or any condition Freshdesk supports.
Five-Minute Setup
Authentication uses a standard Freshdesk API key, and Inquiru walks you through verification during connection. No middleware, no marketplace app approval process.