Deep Analytics Reporting
Ensure quality via exhaustive telemetry across all customer interactions.
Agent Performance Metrics
View total conversations, real-time Resolution Rates, Escalation Rates, and Average Confidence Scores (per agent). Spot exactly which agents need confidence thresholds dynamically tuned.
Confidence Histograms
All AI messages are grouped into 0.1-wide confidence buckets. A spike in low-confidence means the agent is frequently uncertain and requires more knowledge source tuning. We flag every low-confidence session automatically for QA review.
Volume & Outcome Charts
Daily charts track conversation volume, message counts, and outcomes over any period, so you can see exactly how traffic and resolution behavior shift after each change you make.
Native CSAT Surveys
Turn on CSAT to automatically survey customers after resolution. Track average scores, the full score distribution, and trends over time, and drill straight into low-score comments to find what needs fixing.
Conversations Audit Log
A read-only log of every interaction, with status filters, search, and full thread visibility including per-reply confidence scores. When compliance or QA asks what the AI said, the answer is one search away.
Credit Tracking
Track exhaustive Credit consumption across all agents and channels. View forecasted 30-day usage directly in the reporting dashboard.